Our 7-Day Guarantee
If your part arrives defective or does not fit the specified vehicle model, return it within 7 days for a hassle-free replacement or refund.
1. Eligibility for Returns
To be eligible for a return or exchange, your item must meet the following conditions:
- Returned within 7 days of delivery receipt.
- The spare part must be uninstalled, unused, and in its original, undamaged packaging.
- Accompanied by proof of purchase (Order ID, invoice, or receipt).
2. Non-Returnable Items
The following categories are non-returnable unless found defective prior to installation:
- Electrical sensors, computer ECUs, or relay modules that show signs of improper installation or short-circuiting.
- Special custom-ordered imported body panels.
- Fluids or lubricants with broken seals (motor oils, brake fluids, coolant).
3. Refund Method & Processing
Once your returned part is received and inspected by our warehouse technicians, we will notify you of the approval status. Approved refunds will be processed via M-PESA or original payment method within 24 to 48 hours.
4. Return Shipping Instructions
To return an item, please contact our support desk via WhatsApp or phone at (+254) 723 914 747. You can drop off items at our Nairobi warehouse or send via designated courier service.